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Customer Care Representative Full Time Position

Dean’s Plumbing • 742 N. Fairfield Road, Beavercreek, OH 45434

About Us

Dean’s Plumbing is a rapidly growing, family-owned business serving the greater Dayton through Xenia, Ohio area markets for over 30 years. Our unwavering commitment to superior customer service has established our ever-growing, dedicated customer base and is reflected in our 800+ 5-star online reviews. The Dean’s Plumbing culture encourages personal and professional growth, teamwork, and a healthy work-life balance. ONE Family, ONE purpose.

The Role

Dean’s Plumbing is actively seeking a Customer Care Representative to expand and build upon our superior friendly and professional customer service reputation! As a Customer Service Representative, you will be the telephone voice of Dean’s Plumbing to customers, receiving calls about, empathizing with and documenting customer plumbing circumstances, booking service calls or appointments in our scheduling software, coordinating service calls with our technicians, and professionally and effectively addressing any customer questions or concerns that arise. You will receive structured, hands-on training designed to advance your skills, responsibilities, understanding of the plumbing industry, and role within the company.

Required Qualifications
  • Authorized to work in the U.S.

  • Valid Driver’s license or reliable transportation to our Beavercreek location

  • A clean background check and drug test

  • A commitment to superior customer service and teamwork

  • Exceptional communication skills, both verbal (telephone) and written (typed)

  • 100% Company Paid Family Medical, Dental, and Vision

  • Family Medical Leave

  • Paid Maternity Leave

  • 401(k) / Company matching

  • Performance bonuses

  • Paid Holidays and PTO

  • Flexible spending account

  • Paid ongoing education / training

  • Opportunities for advancement

  • Provided, regularly laundered Uniforms

  • Provided snacks and refreshments

  • $32,200 - $43,680 annually

  • Performance-based bonuses

  • Customer review bonuses

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, age, veteran status, or other Federal or State Law identity-defining characteristics."

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